Privacy Policy
Last updated: October 2025
1. Who we are
This website is operated by PingPong4U (“we”, “our”, “us”).
Our website address is: https://www.pingpong4u.co.uk.
If you have any questions about this policy, please contact us at peter@pingpong4u.co.uk.
2. What personal data we collect and why
We collect and process information only when it is necessary to operate our website, respond to enquiries, and improve user experience.
a) Contact forms
When you submit a form (for example, to book a session or send an enquiry), we collect your name, email address, and any message you include.
We use this information solely to respond to your query or arrange a booking.
b) Comments
If comments are enabled, we collect the data shown in the comment form as well as the visitor’s IP address and browser user agent to help prevent spam.
An anonymised string (hash) may be shared with Gravatar to display profile pictures.
See the Gravatar privacy policy here: https://automattic.com/privacy/.
c) Analytics
We use Google Analytics 4 to understand how visitors use our website.
Analytics cookies collect anonymised information such as pages visited, time spent on the site, and type of device used.
This helps us improve our content and performance.
No personally identifiable data is stored.
You can manage or withdraw consent for analytics cookies at any time via the Cookie Settings link on our website.
d) Embedded content (YouTube)
Pages on this site may include embedded content such as YouTube videos.
Embedded content from other websites behaves in the same way as if the visitor had visited that other website.
YouTube may collect data about your interaction with videos, set cookies, and track usage for analytics and marketing purposes.
For more information, visit: https://policies.google.com/privacy.
e) Cookies
Cookies are small text files stored on your device.
Some are essential for the website to function; others help us improve performance or display content such as embedded videos.
For full details, please read our separate Cookie Policy.
3. Who we share your data with
We do not sell or rent your data.
We only share limited data with trusted service providers where necessary to operate this website — for example:
- Google Analytics (Google LLC) for anonymised traffic data;
- YouTube (Google Ireland Limited) for video display;
- Gravatar (Automattic Inc.) for user profile images.
All providers process data in compliance with the UK GDPR and relevant safeguards, including Standard Contractual Clauses where data is transferred outside the UK.
4. How long we keep your data
- Contact form submissions: retained for up to 12 months, then securely deleted.
- Comments: retained indefinitely unless deleted by you or an administrator.
- Analytics data: retained by Google for 14 months (default GA4 setting).
5. Your rights
Under UK data protection law you have the right to:
- Request a copy of the personal data we hold about you;
- Ask us to correct or delete your data;
- Withdraw consent for non-essential cookies;
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused.
To exercise any of these rights, contact peter@pingpong4u.co.uk.
6. How we protect your data
We use secure HTTPS connections and restrict administrative access to authorised personnel only.
Our systems and plugins are kept up to date to reduce the risk of unauthorised access.
7. Changes to this policy
We may update this Privacy Policy from time to time.
The “Last updated” date at the top of the page will always reflect the latest version.